Pakarjudi is committed to protecting the personal information of every member across Malaysia. This Policy explains exactly what data we collect, why we collect it, and how you can control it.
These six principles underpin everything we do when handling the personal information of our registered members in Malaysia and beyond.
We only collect the personal data we genuinely need — for account management, identity verification, fraud prevention, and delivering the best gaming experience on Pakarjudi.
Your data is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player records is restricted to authorised personnel only, under strict access controls.
Pakarjudi does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within our platform ecosystem.
We retain personal data only for as long as required to fulfil the purposes described in this Policy, or as mandated by our licensing obligations. Inactive accounts are reviewed periodically for data minimisation.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request through our support team and we will respond within 30 days.
Some of our technical infrastructure and service providers operate outside Malaysia. Where data is transferred internationally, we ensure equivalent data protection standards apply at the destination.
Pakarjudi is an online gambling and sports betting platform operated under an international gaming licence. We serve players throughout Malaysia — including members based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other cities — as well as internationally located players who access our platform.
We take the privacy and security of your personal information seriously. This Policy has been drafted in accordance with internationally recognised data protection principles, including those reflected in the Curacao gaming licensing framework under which Pakarjudi operates. While Pakarjudi is not subject to the Malaysian Personal Data Protection Act 2010 (PDPA) as an offshore operator, we voluntarily align our data practices with the spirit of that legislation out of respect for our Malaysian player base.
This Policy applies to all personal data collected through the Pakarjudi website, mobile-optimised browser interface, customer support channels, and any other touchpoints through which you interact with the Platform.
Pakarjudi collects the following categories of personal data from players and platform visitors:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad / passport number | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address | Registration |
| Financial Data | Payment method reference (e.g., masked bank account, e-wallet ID), deposit/withdrawal history, transaction amounts in MYR | Deposit / Withdrawal |
| Technical Data | IP address, browser type, operating system, device type, session timestamps | All platform interactions |
| Usage Data | Games played, bets placed, session duration, bonus claims, live chat transcripts | During active play |
| KYC Documents | Scanned copies of government-issued ID, proof of address documents, payment method screenshots | Withdrawal / Account review |
| Communications Data | Support ticket content, live chat logs, email correspondence | Support interactions |
Pakarjudi collects personal data through the following means:
Pakarjudi processes personal data for the following specific, legitimate purposes:
Pakarjudi processes personal data on the following legal bases:
Pakarjudi does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under contractual data processing agreements. These include payment gateway operators, KYC verification providers, cloud hosting providers, fraud detection services, and customer support software vendors. All processors are contractually prohibited from using your data for any purpose beyond the specific service they provide to us.
We may disclose player data to our gaming licensing authority (Curacao), financial intelligence units, or law enforcement agencies where we are legally required to do so — for example, in response to a lawful order, or as part of our anti-money laundering reporting obligations.
In cases where a player requests self-exclusion or where we identify a player at risk, we may share limited account information with responsible gambling support organisations to facilitate the exclusion process.
Pakarjudi retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the following guidelines:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
Pakarjudi implements a multi-layered security architecture to protect player data against unauthorised access, loss, destruction, or alteration. Our key security controls include:
Pakarjudi uses cookies and similar tracking technologies to operate the Platform effectively and improve your experience. The categories of cookies we use are as follows:
You may manage non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair or prevent Platform functionality. Pakarjudi does not serve third-party advertising cookies.
Pakarjudi's core infrastructure is hosted on servers within data centres that may be located outside Malaysia. Our payment processing partners, KYC verification providers, and customer support software vendors may also operate internationally.
Where personal data is transferred to a jurisdiction outside Malaysia, we ensure that appropriate safeguards are in place to maintain an equivalent level of data protection. These safeguards include contractual data processing agreements incorporating standard data protection clauses, and transfer impact assessments where required.
By using the Platform, you acknowledge and consent to the transfer of your personal data to our international processing infrastructure as described in this Policy, subject to the safeguards noted above.
As a registered player on Pakarjudi, you have the following rights with respect to your personal data. To exercise any of these rights, submit a request to our support team via live chat or email:
Request a copy of all personal data we hold about you and receive information about how it is being processed.
Request correction of any inaccurate or incomplete personal data held your account profile.
Request deletion of your personal data where retention is no longer necessary, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Request your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing of your data for marketing communications or profiling purposes at any time.
Pakarjudi will respond to all data rights requests within 30 calendar days of receipt. Where a request requires additional time to fulfil, we will notify you of the extended timeline and the reason. We do not charge a fee for processing legitimate data rights requests.
Pakarjudi strictly prohibits the registration and use of the Platform by individuals under the age of 21. Our Platform is designed exclusively for adult players. We do not knowingly collect personal data from individuals under 21 years of age.
If we become aware that personal data has been collected from a player who is under 21, we will immediately close the associated account, delete all related personal data, and where applicable, refund any remaining real-money balance to the payment method of origin. Any bonus funds or winnings derived during the period of underage play will be forfeited.
Pakarjudi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, Platform functionality, or applicable legal requirements.
Material changes to this Policy will be communicated to registered players by email notification or a prominent notice on the Platform at least 7 days prior to the change taking effect. The "Last Updated" date at the top of this page will be revised accordingly.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement and acceptance of the updated terms. If you object to any change, please contact our support team to discuss your options, including account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact Pakarjudi's Data Protection team through the following channels:
For data rights requests (access, deletion, portability, rectification), please clearly identify yourself with the email address associated with your Pakarjudi account and specify the right you wish to exercise. We will verify your identity before processing any request that involves access to or deletion of personal data.
Pakarjudi is committed to full transparency. If anything in this Policy is unclear, our support team is available24/7 to explain how your data is handled — in plain English.
For players aged 21 and above only. Gambling can be addictive — know your limits.